Terms of service

Terms of Service – Zivrah Divine

Welcome to Zivrah Divine. By accessing or using our website and services, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before making a purchase.

1. General Information

  • These Terms of Service govern your use of our website [www.zivrahdivine.com] (the “Site”) and all purchases made through it.

  • By using our Site, you confirm that you are at least 18 years old or accessing the Site under the supervision of a parent/guardian.

  • We reserve the right to update, modify, or change these terms at any time without prior notice.

2. Products & Descriptions

  • Our jewelry and spiritual products (including Rudraksha, Pyrite, crystals, etc.) are natural and handcrafted; therefore, slight variations in size, color, or texture are normal.

  • We strive to display product images and descriptions as accurately as possible, but we do not guarantee 100% accuracy due to screen variations and natural differences.

  • The spiritual and healing properties of Rudraksha, gemstones, and crystals are based on traditional beliefs and are not a substitute for medical or professional advice.

3. Orders & Payments

  • By placing an order, you agree to provide accurate and complete information.

  • All prices listed are in Indian Rupees (INR) unless otherwise specified.

  • We accept payments via secure gateways. For Cash on Delivery (COD) orders, availability depends on your location.

  • Orders may be canceled if payment is not received or if fraudulent activity is suspected.

4. Shipping & Delivery

  • We aim to process and ship all orders within the estimated timelines mentioned on the website.

  • Delivery times may vary depending on your location and courier partners.

  • Zivrah Divine is not responsible for delays caused by courier services, customs, or unforeseen circumstances.

5. Returns, Refunds & Exchanges

  • Please refer to our Return & Refund Policy for detailed terms regarding eligibility, process, and conditions.

  • Products once used, customized, or worn cannot be returned.

6. Intellectual Property

  • All content on the Site, including logos, images, text, product designs, and trademarks, are the intellectual property of Zivrah Divine.

  • You may not reproduce, copy, sell, or distribute any content without prior written consent.

7. Limitation of Liability

  • Zivrah Divine shall not be held responsible for any direct, indirect, incidental, or consequential damages arising from the use of our products or services.

  • Spiritual, healing, and metaphysical benefits of gemstones and Rudraksha are subject to personal belief; results may vary for each individual.

  • We do not guarantee outcomes or benefits claimed by traditional practices.

8. User Conduct

When using our Site, you agree not to:

  • Misuse or disrupt our website and services.

  • Post or transmit harmful content (viruses, malware, spam, etc.).

  • Use the Site for fraudulent or illegal purposes.

9. Termination of Services

We reserve the right to suspend or terminate access to our Site at our discretion if you violate these terms.

10. Governing Law

  • These Terms shall be governed by and construed in accordance with the laws of India.

  • Any disputes shall be subject to the jurisdiction of Delhi courts.