Shipping policy

Shipping Policy – Zivrah Divine

At Zivrah Divine, we strive to deliver your jewelry and spiritual products with care, safety, and on time. Please review our Shipping Policy to understand how we process and deliver your orders.

1. Processing Time

  • All orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Customized or special-order items may take longer; details will be mentioned on the product page.

2. Shipping Methods & Delivery Time

  • We ship across India and selected international locations (if applicable).

  • Estimated delivery times:

    • Domestic (India): 4–7 business days.

    • International: 10–20 business days (depending on customs and courier).

  • Delivery times may vary due to courier delays, weather conditions, or unforeseen circumstances.

3. Shipping Charges

  • Free shipping may be offered on selected products or order values (as per promotions).

  • Standard shipping charges will be calculated at checkout based on delivery location.

  • For international orders, customers are responsible for customs duties, taxes, or import fees (if applicable).

4. Order Tracking

  • Once your order is shipped, you will receive a tracking ID and courier details via email/SMS/WhatsApp.

  • You can track your order directly through the courier’s website or our order tracking page.

5. Address & Delivery Information

  • Please ensure that your shipping address and contact details are correct at checkout.

  • Zivrah Divine is not responsible for undelivered packages due to incorrect/incomplete address details.

  • If a package is returned due to an incorrect address, re-shipping costs will be borne by the customer.

6. Delays & Lost Packages

  • While we partner with trusted courier companies, delays beyond our control may occur.

  • If your package is lost in transit, we will assist in raising a claim with the courier partner.

  • In such cases, either a replacement or refund will be provided (subject to courier confirmation).

7. International Shipping (if applicable)

  • International customers must comply with local customs regulations.

  • Zivrah Divine is not responsible for delays caused by customs clearance or additional charges levied by authorities.