Refund policy

Return & Refund Policy – Zivrah Divine

At Zivrah Divine, we value our customers and want you to be completely satisfied with your purchase. Since our products are unique, handcrafted, and spiritually significant, we have a fair and transparent Return & Refund Policy.

1. Eligibility for Returns

  • Returns are accepted only if the product is defective, damaged, or incorrect at the time of delivery.

  • Customers must notify us within 48 hours of delivery with an unboxing video or clear photographs of the issue.

  • Products must be unused, unworn, and in their original packaging with all tags intact.

2. Non-Returnable / Non-Refundable Items

For hygiene and spiritual reasons, the following items are not eligible for return or refund:

  • Rudraksha beads, Mala, and other spiritual jewelry once worn.

  • Customized or personalized jewelry.

  • Items purchased during sale, discount, or clearance offers.

  • Natural crystals and stones (minor variations in color, texture, or size are natural and not considered defects).

3. Return Process

  1. Contact our customer support team at [your support email / WhatsApp number] within 48 hours of delivery.

  2. Share the order number, product details, and issue proof (photos/video).

  3. Once approved, we will provide the return shipping details.

  4. Customers are responsible for return shipping costs unless the product is defective or incorrect.

4. Refunds

  • Refunds will be processed only after the returned product passes our quality check.

  • Approved refunds will be initiated within 7–10 business days via the original payment method.

  • In case of COD orders, refunds will be issued via bank transfer or store credit.

5. Exchange Policy

  • Exchanges are available only for damaged or wrong items received.

  • If the desired product is unavailable, we will issue store credit or refund.

6. Cancellations

  • Orders can be canceled within 12 hours of purchase if not yet dispatched.

  • Once shipped, cancellations will not be accepted.